Information Page
Loaded with information that hopefully will answer any questions you may have. If for some reason you can not find what you are looking for please contact us. There is a contact form at the bottom of this page.
Delivery
We deliver within the UK, keeping our carbon foot as low as possible. We can also offer a local pick up service to customers that live nearby.
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Items will be sent through Royal Mail, or through a courier. You will be updated with details of your order and the delivery. There is a flat rate fee of £3.00 per order for postage. If your order value is £75 or more you will receive free delivery.
Refunds and Returns
In the unlikely event you would like to return an item you are welcome to with 30 days of the purchase date. Please return it to the address on your order form with the original packaging where possible. You will receive a full refund for the item (not the postage) or an exchange, which ever is requested. You can also email info@tidesandtrails.co.uk we will be happy to help.
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Refunds are not possible on custom orders, please contact us if you have any concerns.
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Sustainability
We are very passionate about our responsibility to the environment. We try our up most to be as sustainable as possible. This is why we work with UK brands and delivery within the UK only.
Items you buy from us will be made from at least one of the following:
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Recycled materials to help reduce the waste on our planet.
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Circular design
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Sustainably sourced organic cotton
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Sustainable wood where possible
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Reclaimed, reused materials or recyclable materials.
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Where the above does not apply the items will be engineered and built to last.
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Packaging - In some orders at the moment there will be a small amount of plastic that may have been used to protect the products. The packaging we use are made for recycled or reused cardboard and are plastic free when possible. When you receive your order please reuse as much as possible or recycle the packaging.
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Privacy Policy
Tides and Trails ("we") operates the www.tidesandtrails.co.uk website (the "Service"). This page informs you of our policies regarding the collection, use and disclosure of personal information when you use this website. We will not use or share your information with anyone except as described in this policy. We use your personal information for providing and improving the service. By using the service, you agree to the collection and use of information in accordance with this Policy.
Information Collection And Use
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While visiting our website, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to, your name, phone number and postal address ("Personal Information").
Cookies
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Cookies are small text files which are stored by the browser on your computer. Only the information that you provide, or the choices you make while visiting a website, can be stored in a cookie. Allowing a website to create a cookie does not give that or any other site access to the rest of your computer and only the site that created the cookie can read it.
We use "cookies" to monitor how people use our site, provide the services and features offered on our website and to improve our user experience. Some of the cookies described above are stored on your machine by third parties when you use our website. We have no control over these cookies or how third parties use them. If you prefer not to enable cookies you can instruct your browser to disable all cookies or to indicate when a cookie is being sent within your browser settings at any time. For more information about these controls, you will need to visit your browser's settings or device's help material. However, if you do not accept cookies, functionality in certain areas of the website may be impacted.
There are different types of cookies that we use. Session cookies are often used for 'Shopping Cart' and to remember which pages you visited, or for when you use the 'Back' button. Once you close your browser or log out, the cookie will expire and be deleted. Persistent cookies can be used to store information or settings about you to improve your experience on a website, e.g. 'Remember me' cookies store your username and password when you visit a site. This is not used to identify you, only to make logging into a website faster and more convenient. Third party cookies are placed by another website or service (i.e. it has a different address to the one you see in your browser's address bar). They are used to allow that third party to provide a service to us. Examples included cookies created by Google services (Google Analytics or AdSense), cookies stored when you share content on social media sites (such as Facebook or Twitter) and those created by advertisements served from a different website.
Log Data
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We may collect information that your browser sends whenever you visit our Service ("Log Data"). This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our website that you visit, the time and date of your visit, the time spent on those pages and other statistics.
Security
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The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
Links To Other Sites
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This website may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over, and assume no responsibility for the content, privacy/cookie policies or practices of any third party sites or services.
Changes To This Policy
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We may update this Policy from time to time and will notify you of any changes by posting the new Policy on this page. You are advised to review this Policy periodically for any changes. Changes to this Policy are effective when they are posted on this page.
Contact Us
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If you have any questions about this Policy, please contact us.
Updated: August 2023
